If modifying or repairing the installation fails, contact your local SolidWorks reseller with the information gathered from this screen. You might also be asked to provide a zip file of SolidWorks Installation Manager log files.

1. Locate the log files:
   • For Windows operating system versions prior to Vista:

     C:Documents and SettingsusernameApplication DataSolidWorksInstallation Logsinstalled_version

   • For Windows Vista or later:

     C:UsersusernameAppDataRoamingSolidWorksInstallation Logsinstalled_version

   If you cannot find the folder, it might be hidden. In Windows Explorer, click Tools > Folder Options. On the View tab, under Advanced Settings, select Show hidden files and folders for Hidden files and folders.
2. Zip the entire contents of this folder, including sub-folders.